15% off the shipping of your first order with the code WELCOME15

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Contact ARW Novelty Shops Chesapeake VA

At ARW Novelty Shops, we take pride in offering prompt, friendly, and reliable service to every customer. Whether you need help with an order, have a question about a product, or simply want to share feedback, our team is always available. We understand that online shopping requires trust, and we aim to provide the support and communication that make every transaction seamless.
You can reach us any time, day or night. Our customer support operates 24 7 to ensure you get answers when you need them. From product details and order status updates to returns or delivery inquiries, we’re committed to resolving your questions quickly and clearly.

ARW Novelty Shops

Visit Us Online Anytime

Shopping at ARW Novelty Shops is designed to be straightforward. You can explore collections, read verified customer feedback, and complete your order all in one place. After checkout, track your shipment and reach out if you need support. We are always here to make sure your experience is positive from start to finish.

  • Location: Chesapeake VA 23321 United States
  • Hours: Open 24 hours a day, 7 days a week
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Thank you for choosing ARW Novelty Shops—your trusted destination for unique gifts, everyday essentials, and friendly service that never sleeps.

Get a hold of us

How to Reach the Right Department

If you’re browsing and want more information about a specific product—such as sizing, materials, or availability—email us with the product name or link. Our team can help you compare items, suggest alternatives, or confirm restock dates.

For help tracking an order, include your order number and the email address used at checkout. We’ll confirm your current status and share updates from our shipping partners. You can also visit the Track Your Order page to view real time updates directly.

If you received an incorrect or defective item, or need to request a return, contact us immediately. Please include photos of the item and your order number so we can process your request as quickly as possible.

We value all feedback from customers. Whether it’s a suggestion, compliment, or idea for improvement, we want to hear from you. Honest insights help us refine our catalog and customer experience.

creating a shopping experience

Our Commitment to Customer Care

At ARW Novelty Shops, customer service is more than answering questions—it’s about creating a shopping experience that’s easy, reassuring, and enjoyable. Our philosophy centers on three principles.

Responsiveness

Every message matters. We aim to acknowledge all inquiries within hours, no matter the day or time.

Transparency

We provide clear information about product details, pricing, and order progress so you never have to guess.

Reliability

From first click to delivery, our team ensures each step of your order is handled with attention and care.

community values

Why Customers Trust ARW Novelty Shops

We believe our success depends on maintaining transparency and accountability. Real customer comments on our website highlight consistent service and product reliability. Shoppers have noted fast responses from support staff, accurate order updates, and smooth delivery experiences. Many return for additional purchases because of the clarity and ease they experience with every interaction.

Our Chesapeake VA location grounds us in community values while serving customers nationwide. Every order is processed carefully, and our small but dedicated team takes pride in making sure no question goes unanswered.

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FAQ

We stock jewelry, sunglasses, hats, clothing, sportswear, gadgets, t shirts, exercise equipment, and pet accessories for both dogs and cats. Explore featured collections to jump straight into your favorite category.

Yes, we serve customers across the United States. After you place an order, you can follow progress through the Track Your Order page for timely updates.

You can contact us by phone or email. Our business hours are all day every day, so you can expect a prompt reply. Details are below.

Yes, you can register to save details for faster checkout and to keep track of your orders and preferences.

Yes, new customers can enjoy discounted shipping on their first order with code WELCOME15 when available.

We update collections frequently, adding fresh styles and trending items every few weeks.

Absolutely. Our online store serves customers throughout the United States.

Shipping times vary based on destination, but you can track your purchase through the Track Your Order page at any time.

We respond to most emails within a few hours. During high demand periods, responses may take up to 24 hours, but we make every effort to reply as quickly as possible.

Yes. Call us anytime at 757 672 9216. If the line is busy, please leave a detailed voicemail, and a team member will return your call promptly.

Email arwnovelty@gmail.com with your order number, photos if applicable, and a short description of the issue. We will review and resolve the problem as soon as possible.

Orders can be canceled only before shipment. If you need to cancel, contact us immediately with your order details.

Yes. Because ARW Novelty Shops operates 24 7, support is always available, regardless of time zone.

Stay Connected

Stay informed about new products, promotions, and updates by visiting our website regularly. Our Featured Products section showcases new arrivals and trending items. You can also follow ARW Novelty Shops on Facebook, Instagram, and LinkedIn for store updates, seasonal highlights, and behind the scenes news.

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